Not a single person came up to our table for over 15minutes. The other couple we were traveling with and ourselves were sat by the hostess. The following morning, we had gone to eat at the restaurant at our hotel for breakfast. When we had went down to the front desk and asked for our original room that my husband and I had chosen, we were told that it had been given away and nothing could be done! Sadly, all of this was only the first day and the beginning of our trip. Our room was nothing like the pictures or description that was posted online when we booked.

When we walked into our room it was 3 times smaller than the other couple's room that we had traveled with, and they booked the exact same room as us. Our room had no balcony, which was not what I was told when I had called before booking and had spoken with someone who worked with Hilton. Then, we had prechosen our room earlier in the day online and were put into a totally different room than what we chose. Every morning we were woken up by some type of machinery when that was exactly what we were trying to escape, as my husband works in construction. The whole view of the ocean from the front desk, lobby, bar, restaurant, pool, and our room was completely blocked by construction. As soon as we arrive the pictures were not as advertised whatsoever. We saved a little extra specifically to stay at Casa Marina and I wish we would have known what the hotel actually was going to be like. We were so excited for this trip because we saved for months and specifically chose what we thought was going be an amazing 5-star resort. Unfortunately, my husband and my experience and the other couple we were traveling with, was beyond terrible. Hotels near Florida Keys Community College.Hotels near Hodges University Naples, FL.Hotels near Open Ocean Watersports Key West.Hotels near Statue Of Bishop Albert Kee.Hotels near Barefoot Billy's at the Casa Marina Resort.Key West Hotels with Allergy-free rooms.InterContinental (IHG) Hotels in Key West.Curio Collection by Hilton Hotels in Key West.So, research your hotels well before you visit Key West. Oh, and the breakfast buffet, very very expensive and not good. The beach has a small area for swimming down the way. Two pools (adult and family) well kept with drink servers. We reported it 3 times, nothing was done. The only ice maker on 2 floors was not working. It should be top notch and deserve the 5 stars awarded to it! Keep in mind this is an Wordolf Astoria hotel. The room seemed clean, but we noticed room for improvement. We saw where the curtains were pulled off of the track. Really? So, they put an espresso machine, but no regular coffee machine/maker. The room had a refrigerator, espresso machine, and a few cable channels. We asked several times for washcloths, which we never received. The shower did not have any handrails for safety, but it did have scalding hot water with the temperature control not marked well enough to keep from either freezing or suffering a burn. The small couch was very broken down and made a loud 'farting' sound whenever we sat down. Our room size was good with an adequate bathroom and small sitting area. We stayed in a street facing room for 4 nights. This historic hotel on the beach near the southern most point really needs updated both inside and out.

Hilton Tulum Riviera Maya All-Inclusive Resort.

Hotels near (EYW) Key West Intl Airport.

Hotels near Hidden Key West Walking Tours.

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